Since 2007 we’ve been telling our customers, it is important to research the dealer you’re looking to purchase from, warning them to “Beware of dealers posting their own reviews on sites such as Yelp.”
We’re in the business of helping car buyers make educated and informed purchasing decisions, plain and simple. Unfortunately doing what’s right for our customers, has once again affected us negatively. There are good dealers out there and there are bad ones, and we have always recommended you research the dealer you’re working with in order to make an informed decision.
Here’s a prime example of this situation: Today after performing inspections for 12 years with 100’s of 5 star reviews and 1000’s of satisfied customers we received our first 1 star/negative review on both Yelp and Google as well as other nefarious activities associated. Of course as any business such as ours, we take this personal so we did some investigating. Immediately it became clear that the review appeared to come from someone who has no idea how our business works and upon further investigation in our system the review didn’t appear to be a customer of ours. A quick search revealed the following about the reviewer, Max Rossi. Max Rossi is listed as the Sales Manager at D&C Motor Company on LinkedIn and obviously is not a customer of ours – https://www.linkedin.com/in/max-rossi-67287b141
It’s not a coincidence that this happened today. Just yesterday, we were contacted by yet another client interested in a car from this dealer. We explained why we do not perform inspections at this dealer and shared what we know about D&C Motor Company. This client decided to take their business elsewhere like the numerous others who likely have over the years.
Ironically Max Rossi in his review states: “They have no morals and they act upon emotion instead of logic”. Please read below…
Since 2007 we have done many inspections at D&C Motor Company (D&C Motors, D&C Motorz, DC Motorz) and unfortunately the dealer hasn’t taken kindly to our services due to some of our findings at their dealership. D&C Motor Company is 1 of only 2 dealers in the Portland area we have no interest in going back to and have not since 2014. Without exception we’ve never inspected a vehicle that didn’t have at least some paintwork/accident repairs and many of the vehicles have had larger issues that warranted us ending the inspections early. Simply put we don’t like inspecting poorer quality vehicles and we’d rather help you find the right vehicle for us to inspect on the first go around. This is why as part of our history research we include history reports and we also share our experiences with dealers/sellers when we have seen a pattern develop.
The final straw for us with D&C Motor Company was in 2014 while performing our inspection with our customer present, the owner of the dealership decided to come outside and take his unwarranted anger and frustrations out on our inspector. He accused us of slander and many other completely untrue statements. He was upset based on the information we provided up front on the vehicle and dealer as we do with every inspection. Our inspector simply explained, we are in the business of helping people buy used vehicles, we are completely objective and it’s our job to make sure the buyer goes in completely informed. The whole situation was completely unwarranted and the most unprofessional situation we’ve ever witnessed in our 12 years of business. Ironically this vehicle also needed a transmission.
Again we would strongly suggest doing your research when buying from a dealer. As of 10/10/18 we’re not even aware of a dealer in the Portland area with even close to a comparable negative online reputation. Yelp does a horrible job of filtering feedback on D&C Motor Company for some reason. In order to see all feedback you must visit under the “other reviews that are not currently recommended” link at the bottom of the page (as of today there are 480) to see the many 1 star negative reviews of others who have shared their own experiences there consistent with what we experienced up until 2014 when we last visited this dealer.
https://www.yelp.com/biz/d-and-c-motor-company-portland – You’ll notice a 1 star review followed by a 5 star review likely from Salespeople or Friends and Family of salespeople, this is VERY common in the dealer world and a dead give away when dealers write their own reviews to cover the bad. Now that Nick Rossi decided to actually post falsified information under our Yelp page it’s quick to see that he has also posted a 5 star review for D&C Motor Company (SEE BELOW) and many of his yelp “Friends” have also posted 5 star reviews for D&C Motor Company.
http://www.yelp.com/not_recommended_reviews/w21hAaWPJnVWX6V4WpnD8A – 510 reviews for D&C Motor Company that are not currently recommended. It’s really over the top when you compare them to large franchised dealers in the area that have a fraction of the reviews that they have considering they likely have 10X+ the customers. This small dealer literally is reviewed weekly, look up the larger dealers in this area, this is not the trend.
It should also be noted that “D&C Motorz” was F Rated according to the BBB in 2014 which may explain the name change to D&C Motor Company. Also be noted that there is another “Inspection Company” who advertises in the Portland Market that is affiliated with and lists D&C Motor Company as a partner. BUYER BEWARE.
In conclusion, do your research, the used car industry can be pretty nasty and immoral. Use the power of these review sites to get an idea on who you’re working with and be careful not to fall for the traps from dealers such as seen above. When you find the right vehicle we will be here just as we have since 2006 to offer you completely unbiased assessment of the vehicle you’re considering. Unbiased means we have no hidden agendas, we report facts, we are known for industry leading customer service meaning we don’t have to post fake reviews. This will always mean we are not affiliated with, nor do we ever recommend any other dealer or automotive related business, and always provide complete information from start to finish.
PDXinspections is the ONLY used car inspection company in Oregon/Washington on the west coast and possibly the US using a Certified Master Automobile Technician with the L1 Automobile Advanced Engine Performance Specialist certification performing inspections – Portland buyers beware – Learn more
Keywords: Portland Car Buying, Scams, Reviews